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Justyna Jupowicz-Kozak quote

Justyna Jupowicz-Kozak

CEO of Professional Science Editing for Scientists @ prosciediting.com

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Your order has been received

Grammar usage guide and real-world examples

USAGE SUMMARY

The phrase "your order has been received" is correct and usable in written English
You can use this phrase to acknowledge that a customer's order has been received and is being processed. For example, you could write in an email response to a customer: "Thank you for ordering with us. Your order has been received and you can expect it to arrive within the next 5-7 business days."

✓ Grammatically correct

News & Media

Wiki

Academia

Human-verified examples from authoritative sources

Exact Expressions

4 human-written examples

I called J. Crew to complain, and what followed was tedious and time-consuming, as all Internet dramas are, involving a review of numerous e-mails — "your order has been received," "your order has been shipped" — in this case to the wrong place and in the wrong ways, some of which I might have prevented if I'd been vigilant tracking the flurry of e-mails.

News & Media

The New York Times

Amazon, clearly, is a leader here; think of how they pioneered the auto-response so you know your order has been received; how easy they make it to return product­ without having to call for an RA do you remember those bad old days?, and so forth.

News & Media

Forbes

You will receive a confirmation that your order has been received.

You will get an email confirming your order has been received.

Human-verified similar examples from authoritative sources

Similar Expressions

56 human-written examples

The Italian navy will continue a search and rescue mission which has saved the lives of an estimated 150,000 refugees because no order has been received from the Italian government to stop.

News & Media

The Guardian

Lastly, if someone submits their order, there should be clear indication that order has been received.

News & Media

Forbes

Consumers get a confirmation that their order has been received and the estimated delivery time.

News & Media

TechCrunch

Confirm that the money order has been received.

After a day or so she received a postcard stating that her order had been received and would be attended to.

News & Media

The New Yorker

Although the company laid off several dozen temporary workers late last year and idled its factory for a few weeks as orders slowed slightly around the holidays, a rush of orders has been received for its new, smaller Ghost model.

News & Media

The New York Times

On Monday, none of the generators that had been ordered had been received, and just 15,000 of 135,000 sheeting covers to protect homes were delivered.

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Expert writing Tips

✓ Best practice

Use this phrase in automated confirmation emails to reassure customers that their order has been successfully submitted and is being processed.

⚠ Common error

While acceptable, avoid overusing "your order has been received" in direct communication. Instead, personalize the message and provide additional details about the next steps or estimated delivery time.

Antonio Rotolo, PhD - Digital Humanist | Computational Linguist | CEO @Ludwig.guru

Antonio Rotolo, PhD

Digital Humanist | Computational Linguist | CEO @Ludwig.guru

Linguistic Context

The phrase "your order has been received" functions as a confirmation message. It indicates that an order has been successfully submitted and acknowledged by the recipient. According to Ludwig AI, it's correct and usable in written English.

Expression frequency: Uncommon

✓ Frequent in

News & Media

40%

Wiki

30%

Academia

30%

⚠ Less common in

Formal & Business

0%

Science

0%

Encyclopedias

0%

Ludwig's WRAP-UP

The phrase "your order has been received" is a standard confirmation used to acknowledge successful order submissions. As Ludwig AI confirms, it is grammatically correct and appropriate for use in various contexts. While categorized as having uncommon usage, it plays a crucial role in customer service and e-commerce. Alternatives include more personalized messages like "we have received your order" or action-oriented phrases such as "your order is being processed". While generally neutral in register, users should be mindful of overuse and strive for personalized communication. Its prevalence in news, wikis, and academic sources suggests widespread understanding and acceptance.

FAQs

How can I phrase "your order has been received" differently?

Is it necessary to confirm that an order has been received?

Yes, confirming receipt of an order is a standard practice in e-commerce and customer service. It assures the customer that their request has been acknowledged and is being processed.

What information should I include when confirming that an order has been received?

Include the order number, a summary of the items ordered, the billing and shipping addresses, and an estimated delivery date. Also, provide contact information for customer support.

Which is better: "your order has been received" or "your order is being processed"?

Both are appropriate, but "your order is being processed" implies that action is already being taken on the order, while "your order has been received" simply confirms that the order has been acknowledged.

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Source & Trust

82%

Authority and reliability

4.5/5

Expert rating

Real-world application tested

Most frequent sentences: